Refund policy

Seldym Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

We do not accept physical returns. If you're eligible for a refund, we'll process it without asking you to ship anything back.

To start a refund request, contact us at info@seldym.com with your order number. Please don't send items back to us, as we're unable to receive or process them.

Damages and issues

Please inspect your order as soon as it arrives and contact us right away at info@seldym.com if the item is defective or damaged, or if you received the wrong item. We'll review it and make it right.

Non-refundable items

Certain items can't be refunded, including gift cards and any items marked as final sale. If you have a question about a specific item, get in touch before ordering.

Exchanges

Since we don't take physical returns, the fastest way to get a different item is to request a refund on your original order once eligible, then place a new order for the item you want.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel within 14 days of receiving it, for any reason and without justification. Contact us at info@seldym.com within that window and we'll issue your refund. As with all our refunds, you won't need to ship the item back.

Refunds

We'll let you know once we've reviewed your request and whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@seldym.com.